Billing has been a clear winner with Utiligy customers and one, which has taken some time and effort to establish.

At Utiligy we accepted and understood that customers value a billing system with full functionality and that we needed to have an offering, which delivered to that standard. The result was a flexible, fresh looking invoices that are now standard products from a very effective remote metering and invoicing system. The data collected is accurate and no substitution or estimations are required as all data is retrieved for each bill run.

If customers do query their accounts the particulars of the account can easily be displayed and presented on the secure web site to show exactly what made up their invoice for that particular month.

In one instant a customer received a similar invoice amount even when they went on holiday for a month. A quick check revealed that their usage did drop significantly when they left on their holiday but a particular weekend saw usage jump up to very high levels. On further investigation a builder constructing a new unit next door required power to complete a job at that time so helped himself to the power of the customer who was on holidays. The customer's invoice was adjusted to the lower level expected and the builder gat a reprimand and an invoice for the amount used.

This scenario is a real bonus to owners/operators who use the Utiligy solution to assist in the on-selling of electricity and the truth is, that existing power retail companies would not have been able to provide such a detailed view of consumption or be able to resolve the issue by attributing usage to the builder. This is a real increase in customer service for utility provision and possibly a peak into what future power retailers will have to do to compete.


Examples of the bills generated by the Utiligy solution can be seen. The summary page outlines all utility service charges and then each utility service detailed charges are provide on separate invoices.

As can be seen from this sample the invoice is clear and contains information on usage and charges that each customer is required to have by legislation.

Electricity, Gas and Water can be invoiced through the Utiligy billing solution and we are continually providing these services to new and existing sites throughout Australia.